Help Index

Click on section name for required topic:

Introduction

Fault Reporting

System Requirements

Connecting to the Web

Market Place

Key for Extras Icons

Mailbox

Auction Room

Bidding Basket

Search

Review

Collection List

Missing Details

Open Bids

Closed Bids

Cleared/Uncleared

Credit Limits

Certificate of Destruction

Messages

Pre-Instruction Process

ABI Code of Practice

Legal Title

DVLC Documentation

Invoices to Sellers

Salvage Sellers Credit Terms & Requirements

Invoices to Salvage Dealers

Storage

Description is Incorrect

Road Fund Licence

Late Clearance

Late pick up

Difficult Recovery

Insured requires vehicle

Personal Property

Fees

FAQ’s

 

Introduction

eSalvage’s Front Office gives access to total loss vehicles from insurance and management companies via the web. It gives the salvage dealer the opportunity to bid on vehicles within their own area and across the country. Low value and category A vehicles are allocated to the nearest salvage dealer by post code.

The website gives access to a number of management functions, enabling the salvage dealer to receive and send messages, and review job status from “open to bidding” through to the completion of the certificates of destruction.

 

Fault Reporting

If the dealer has any issues with the system they should ring the Glass’s Helpdesk on 01932 823802. For non Helpdesk enquiries, please contact Joe March (eSalvage Engineer) on 07872 156880, fax 01204 529971 or via email at joe.march@eurotaxglass.co.uk

System Requirements

Hardware

Recommended Specification

Processor

Pentium 4

Memory

128Mb Ram

Hard Drive

10Gb

CD ROM

32 Speed

Graphics Card

16Mb

Modem

Broadband

Software

Windows XP plus internet browser (Internet Explorer for example)

Printer

Colour

Internet Access

(Broadband plus an internet service provider)

 

 

Connecting to the Web

When opening eSalvage through the web browser that the dealer chooses (Microsoft Internet Explorer) the first page the dealer will be able to view is eSalvage Home Page (Fig.1).


Fig.1



The registered user will need to log into the secure area by clicking the tab marked Member Services and entering their personal ID & password. Upon logging in successfully the eSalvage Terms and Conditions page will display as shown below.



The user must accept these terms and conditions by clicking the Yes button to enable access to their secure area.

The next default view will be the user’s Market Place view. This page contains all update information required by the dealer i.e. number of vehicles available for bid, collection details as displayed in Fig2.

Displayed Messages:

1.Password Expiry time if less than 10 days

2.Vehicles overdue collection

3.System message for web information

4.Unread messages notification

 


Market Place


Fig.2

All the coloured tabs shown at top of the screen can be accessed by a single click using the Mouse.

The contents of this view represent information as outlined below:-

Key for Vehicle “Extras” Icons

In the website views where vehicles are listed, the “Extras” details are represented by icons. These icons are defined below.


Mailbox

The Mailbox (Fig.3) allows the dealer to view all current mail from salvage sellers. The mailbox contains the legal documentation, such as invoices, winning bid notifications etcetera. NOTE: Other messages relating to specific vehicles should be accessed via the message bullet point option within the “Review” tab page. This function should be performed twice daily.

Once the documents have been read and printed they should be deleted to keep the Mailbox current and easy to read. This can be done by clicking the box beside Read and pressing the Delete Selected Mail Messages button, this screen enables the user to search by vehicle id or registration.


Fig.3

 

Auction Room


Fig.4


This screen (Fig.4) allows the dealer to view the vehicles in their area open for bidding. Each vehicle that is listed will have a basic description and ID number, by clicking on the ID the dealer will be able to view the complete details including vehicle images (Fig.4.1 & 4.2). The Auction Room also displays an Extras column, which displays images of a Key, Book, Snowflake & Air Bag (In text only); if there is an X through the icon it is not available with the vehicle. The bids can be placed within the first screen (Fig.4 above) within the Auction Room, within the vehicle details view (Fig.4.1 below) or within the vehicle details images view (Fig.4.2 also below). Before bids are closed off they may be cancelled or changed at any time. Users must bid on ALL vehicles within their Auction Room before a national search is carried out.

 



Fig.4.1


Fig.4.2

 

The Vehicle Details screen displays a primary image at the top; by clicking the underlined text “View Main Images” (Fig.4.1) the other images can be accessed (as shown in Fig.4.2). Clicking the thumbnail can blow up the images and using the magnifying glass above to increased or decreased the size.


Bidding Basket


Fig.5

 

This enables the Salvage dealer the option to select a number of vehicles, which are transferred to the

Bidding Basket so that they are available for viewing after the dealer has completed the searches. Then the dealer will be able to place bids on all or some of the vehicles as single or multi-bids. Vehicles that are no longer required must be selected using the checkbox at the far end of the screen and then press the Remove Selected Vehicles Button.

 

Search


Fig.6

This gives the dealer the facility to search for specific vehicles across the country with different criteria i.e. Manufacturer, Salvage Category as shown in Fig.6. This enables the dealer to search for a specific vehicle such as four different Jaguars, which can be put into the Bidding Basket, to be bid on at a later time. Use the page jump function to move through the pages quicker.

Review


Fig.7

The Review page offers the user seven different management review functions shown in fig.7.

 

Collection List

The Collection List gives dealers the vehicles that require collection shown in Fig.8, where the dealer will be able to enter a collection date. To find a specific vehicle please use the Registration or Vehicle ID search function.

NOTE: Collection dates must be entered within 1 day of vehicle collection.


Fig.8

Missing Details

Vehicles listed in this view are the pre-instructed vehicles that require the agent to update details and submit back to the seller. Before the agent can update the missing details, the collection date for the vehicle must be entered and confirmed in the “Collection List” view.

See “Pre-Instruction” section for full details.


Open Bids

Open bids displays all the vehicles that are still currently available for bids and can still be changed. To change a bid you must first cancel your original bid and enter a new bid, which can only be done up until the time of bid closure.


Fig.9

Closed Bids

This is where the dealer can view all pending and closed bids by salvage seller.


Fig.10


Cleared/Uncleared

The Cleared/Uncleared screen shows the vehicles waiting for clearance and vehicles that have been cleared. Legal title does not pass until the seller has been paid and payment has cleared.


Fig.11

Credit Limits

Credit Limits gives the status of dealer’s account with the salvage sellers. (Fig.12). These should be checked once every couple of days. If there is a figure within the Late Exposure column it will prevent the dealer bidding on that seller’s vehicles. The payment will need to be made to the Insurer or speak to the Insurer about clearing the payment before a bid can be placed.


Fig.12

 

Certificate of Destruction

Once the seller has issued the A & B category vehicle, a V860 will appear in your Mailbox which can be printed off, signed and returned to the DVLA shown in Fig.13.


Fig.13

 

After the vehicle has been collected (except pre-instructed vehicles) and a date has been entered into the system the V860 confirmation date will be generated under Certificate of Destruction. The date box must be filled once the V860 has been sent to DVLA.

 


Messages

The message selection will enable the dealer to contact the seller if there is a problem or question with a purchased or contract vehicle. The seller can also send messages to the agent relating to a specific vehicle. The Messages view should be checked daily.

To send a message the agent will select an option from the message drop down, at the bottom of the vehicles details. To view the entire text of a message option, click the View button next to the message selection field.

To view a seller’s message, click the underlined “View” text next to the seller’s message in the Messages section, at the bottom of the vehicles details.



 

Pre-Instruction Process

A pre-instruction is issued by a seller where a majority of the required details on the vehicle are not available, and the vehicle requires collection by an agent. On receipt of a pre-instruction the agent will be asked to collect the vehicle, update the collection date, then update the vehicle’s details as requested in the seller’s instruction mail message within 24 hours.

In the image below
























Pre-Instruction Image Requirements

Images should be taken on a digital camera that is of a specification of 5 megapixels or higher. In the event of an emergency recovery images at the scene of an incident may be taken on a mobile ‘phone camera.

A normal pre-instruction will require the following images:-





The following will also be required where applicable:

Explanatory note for any image should be included where the damage is not clearly visible or where additional information can be provided.



ABI Code Of Practice For The Disposal Of Motor Vehicle Salvage (March 2007)

Introduction

This Code of Practice has been produced by and is supported by the Association of British Insurers (ABI), Lloyd’s Market Association
(LMA), British Vehicle Salvage Federation (BVSF), British Vehicle Rental and Leasing Association (BVRLA), Motor Vehicles Dismantlers
Association (MVDA), the Association of Chief Police Officers (ACPO) / Association of Chief Police Officers Scotland (ACPOS), Trading
Standards Institute, the Home Office (HO), the Department for Transport (DfT), the Driver and Vehicle Licensing Agency (DVLA),
Driver and Vehicle Licensing Northern Ireland (DVLNI) 1 and the Vehicle Operator and Services Agency (VOSA).
This Code gives advice on the steps to be taken in the treatment of vehicle salvage and recovered stolen vehicles. The categorisation
and notification of salvage as set out in this Code will make it difficult for criminals to ring vehicles (illegally changing the
identification of a stolen vehicle) or return dangerously repaired vehicles to the road. The purpose of the Code is to detect and deter
insurance fraud and the above-mentioned criminal activities and to make vehicle histories much more transparent.
The Code seeks to encourage best practice. However, adoption by supporters and their members of any terms, standards, guidance,
recommendations or similar statement contained in this document is voluntary and entirely at the discretion of each individual
member.
 

Categorisation Of Vehicle Salvage

Four categories of vehicle salvage have been defined. Details are given of the steps to be taken in advising DVLA and MIAFTR on each
category, together with the consequential effects on action taken by the police, VOSA, vehicle data agencies and other interested
organisations.
The inspecting insurance staff or independent engineer must decide to which of the four categories a particular item of salvage
belongs, using current ETS (Engineer Technical Sub-committee) Guidelines. Other than to correct inputting errors, data should not
be removed from MIAFTR. Recategorisation may only be effected in exceptional circumstances (see Changes in salvage categories
below).  

Disputes

1.       In the event of a dispute between the insurer 2 and the salvage agent regarding categorisation, the matter should be referred to a senior engineer nominated by the insurer.

2.       Where two MIAFTR entries have been made by different insurers in respect of the same vehicle/incident, the entry made by the insurer that settles the claim should take precedence. However, where duplicated entries indicate different salvage categories, the insurer awarding a more severe salvage category is entitled to seek substantiating evidence (from other interested parties as appropriate) before removing their MIAFTR entry.


DVLA Notification And MIAFTR

A MIAFTR entry must be completed in respect of all total loss vehicles, indicating salvage categories (A, B, C or D as appropriate) as
soon as reasonably practicable. Completing a MIAFTR entry meets the regulatory requirements for insurers to notify DVLA under
the Road Vehicles (Registration and Licensing) Regulations 2002.
It is essential that notifications to MIAFTR are made properly and that amended/updated information is fed through as soon as is
reasonably practicable.
 

Definitions

Throughout this Code all references to ’Salvage Disposer’ shall be deemed to include members of any of the supporting organisations
that dispose of salvage, including insurers and their agents, self-insurers and their agents and associated companies.
VIC – a Vehicle Identity Check. Since April 2003, all cars and certain light vans categorised as A, B or C require a VIC before a V5C
registration certificate is re-issued by DVLA. The check is carried out by the Vehicle Operator and Services Agency (VOSA).

For full details of the ABI Code of Practice please refer to the document on the ABI website using the following internet address:-

http://www.abi.org.uk/Display/File/Child/387/Motor_Salvage.pdf

Legal Title

Legal title does not pass to you until the client is in receipt of cleared funds for vehicles purchased. Vehicles allocated under Low Value and Category A will be available for disposal on clearance.

Vehicles purchased are invoiced to you at the time of clearance. You may advertise these vehicles at this point, but disposal cannot take place until cleared funds have been received by the insurer.

DVLC Documentation

V5C You may only apply for the registration document after funds cleared in the case of vehicles purchased, and at clearance for low value for Category C and D.

V860 The certificate of destruction is to be completed for all Category A and B vehicles within ten days of clearance. The original should be sent to the DVLC and one copy retained by you.

If you dismantle a Category C vehicle the above procedure will apply.

Invoices to Sellers

Invoices to insurers for costs or services incurred by you must detail the following.

Vehicle Registration Number

Vin Number

Claim Number

Make and Model

Description of costs or services, together with dates and a copy of any supporting invoices paid on behalf of the insurer.

The invoicing address of the insurer is detailed on the Collection Notice


Salvage Sellers Credit Terms and Requirements



Elite

Elite sells on behalf of Insurance and Corporate Companies, but cheques should be made payable to Elite Incident Management Ltd within 14 days. All charges for storage and recovery should be invoiced to Elite.

Higher value vehicles will require payment before collection. Contact details for Elite are;
Mark Jenner
Tel 01273 797953 or 01273 797955
Email: mark.jenner@eliteim.co.uk

07/10/2011

Total Accident Management

Total Accident Management (TAM) is part of the Helphire Group. Most vehicles sold are corporate client vehicles under four years old.

You will be asked to pay for the vehicle prior to getting an instruction to collect. Most collections are from there approved repairer network were the repairer has been instructed to invoice directly for inherited charges. In the rare event of being asked to pay inherited charges please re invoice these immediately to TAM for the attention of the Total Loss department.

TAM will reimburse inherited charges after 45 days. In the event that inherited charges are excessive you can phone Lee Pearce and ask for a cheque to be raised in advance of the 45 days.

Contact:
Lee Pearce
Tel: 0117 3161 648
Email: leepearce@totalaccman.co.uk

If you require assistance in the absence of Lee please contact Chris Gibson:
Tel: 07980 975268
Email: cgibson@Totalaccman.co.uk

Payment will be by pro forma as below:



PROFORMA INVOICE


 

 
  Invoice No     PROFORMA
Invoice Date
Due Date


Invoice in respect of Vehicle purchased on E-Salvage

Vehicle
Reg No
£0
Net Total £0
VAT n/a
Total £0


Credit Terms: 48 HOURS

Payment by CHAPS

Account Details
HSBC
45, Milson Street, Bath, BA1 1DU

Sort code = 40-09-19 Account Number = 31836390 or Debit Card contact on the below number.

Upon clearance of funds Permission to move vehicle will be given along with vehicle location Contact us on 0845 078 4999 with any queries.

Total Accident Management
Redcliff Quay
Redcliff St
Bristol
BS1 6HU



Ageas Insurance Ltd

Contact Details:
Ageas Insurance, Ageas House, Tollgate, Eastleigh, Southampton, SO53 3YA

Tel: 0845 125 6893
Email: engineersadmin.uk@ageas.co.uk

Invoice Procedure

All invoices payable by Ageas should only be sent for the attention of Peter Millis to the above address.

Service Levels

All instructions to collect should be completed within two working days of being instructed unless instructed otherwise. If the salvage is not available for collection the salvage dealer should inform Ageas via the eSalvage system. The two day collection service level is also applicable to Pre Instructed Vehicles, unless instructed to collect within 24 hours, in which case you may charge for collection.

Upon collection you must update the eSalvage system within one working day of collection.

Requests for information on Pre Instructed Vehicles must be returned in full to Ageas within two working days of the collection date.

Payment Procedure

Payment is due within 14 days of the invoice date, with payment by BACS. Each invoice details the requirements for payment. It is critical that the requirements are exactly followed.

Road Fund Licence

In the event that a road fund licence is with the vehicle please send this to the customer (Ageas Policyholder) within 5 days of collection. It should not be sent to the Insurer under any circumstances. If you do not have the insured address, please call Ageas. Under no circumstances should you attempt to claim for unexpired road fund licence.

VIN Plates

Do not send VIN plates to Ageas. VIN plates should be kept securely for six months and then destroyed.

Personal Property

Should personal property remain in the vehicle at collection you must take a record of the contents at the time and location of collection, and leave a copy with the holding garage. A further copy should be sent to the insurer.

Should you be asked to return items to the insured you may charge the insurer £7.00. Please note that items of a value of £100 or more should be covered by your insurance.

Removal of specialist items from the vehicle may be charged at cost after first agreeing costs with the insurer.

Personal items left in a vehicle at the point of collection must be recorded in the format set out below and the record must be signed by both parties.


 

Invoices to Salvage Dealers

Invoices for vehicles won on the system will be created within the eSalvage mailbox. These can be printed. The invoice will be raised either at the time of clearance or within five days of clearance.

Payment terms are stated on the invoice. Legal title will not pass until the seller has cleared funds.

Storage

Vehicles held in storage will be kept free of charge. Measures must be put in place to reduce the degradation of the salvage during this period including covering vehicles to reduce damage caused by water ingress.

Description is Incorrect.

If the description of the salvage is materially incorrect you should immediately contact the insurer. The first course is to agree an adjusted price. Should you be unable to agree a revised price you may reject the salvage by faxing or emailing the seller within two working days of collection. The insurer will then have a further 4 working days free storage on your site, thereafter you may charge a daily storage charge. No other costs can be charged to the insurer.

You must contact the seller within 2 working days of collection; otherwise the seller may request the agent to settle in full.

Late Clearance

In the event that a vehicle has been in storage for 120 days you may request an adjustment to the original agreed purchase price. You must fax or email the seller requesting this adjustment on the date of clearance. The price adjustment is based on the Glass’s price on the date of collection and the date of clearance, applying the % movement.

Inherited Charges

Where inherited charges are likely to exceed £350 you must gain authority from Ageas. Make a record of the person’s name at Ageas and record the time and date, these details MUST be on your invoice to Ageas

Late Pick Up

The notification to collect a vehicle, whether issued under a bid or Low Value will detail the number of days you have to collect the vehicle. Should you pick up a vehicle after this date any costs incurred by way of fines, parking tickets, extra storage etc. will be at your cost.

Difficult Recovery

In the event that recovery of the salvage requires extra manpower, more than one recovery vehicle, crane facilities etc. you should immediately discuss and agree extra costs with the seller before incurring any such costs.

Insured requires his/her vehicle back.

Redelivery back to the Insured within two working days may be charged at £1.65p per mile outside of a free radius of 50 miles.

Prior to Collection

You must check that the vehicle is available for collection by phoning the collection address (normally the repairer) prior to dispatch of the recovery vehicle. Take a note of who you spoke to.

In the event that the vehicle is not released to your driver, or there is no one at a private address please phone the insurer immediately.


Fees

The fees below are correct as at 10th October 2011, exclusive of VAT.

  1. Redelivery fee of £1.65 per mile driven outside of a free radius of 50 miles, regardless of customer.
  2. Pre Instructed Vehicle; where recovery is within the normal two working days and subsequently the vehicle is not allocated to the collecting dealer, a fee of £40 may be charged.
  3. Fees for an Ageas Recovery request; whether for an immediate recovery or within 24 hours will be verbally instructed and confirmed by fax or email (see Sellers Credit Terms and Requirements above), with the following fees applicable:
24 Hour Collection Flat Fee:£50
Urgent Recovery Flat Fee:£60
Winching:£11.25 per quarter hour
Winching is chargeable in 15 minute periods; this is not applicable to winching off private drives.
Drive Winch:£12
Only chargeable if the vehicle cannot be driven and is applicable to specialist paved or brick drives. An image photo will be required.
Extra Man:£30 per hour
Donor Wheels:£10 per wheel
In the event of a damaged wheel the spare should be used, thereafter as above.
Axle Skates:£30 per axle
Air Bags:£30 per bag
HIAB Lift:£80
Only to be used for recovering from roadside incidents were the vehicle cannot be driven or winched aboard.


The recovery of vehicles to the UK mainland is subject to the following maximum standard collection fees:

Jersey & Guernsey:£350
Isle of Man:£250
Shetland Islands:£240
Orkney£290
Lewis£180
Arran£125.00

In urgent/24 hour cases and where specialist charges apply, these may be charged in addition to the maximum fees above.

A maximum urgent/24 hour collection fee of £185 applies in the Northwest Highlands & Grampian Mountains.




Tesco Underwriting Ltd

Contact Details:
Tesco Underwriting Ltd, Ageas House, Tollgate, Eastleigh, Southampton, SO53 3YA

Tel: 0845 125 6893
Email: engineersadmin.uk@tescobank.com

Invoice Procedure

All invoices payable by Tesco Underwriting should only be sent for the attention of Peter Millis to the above address.

Service Levels

All instructions to collect should be completed within two working days of being instructed unless instructed otherwise. If the salvage is not available for collection the salvage dealer should inform Tesco Underwriting via the eSalvage system. The two day collection service level is also applicable to Pre Instructed Vehicles, unless instructed to collect within 24 hours, in which case you may charge for collection.

Upon collection you must update the eSalvage system within one working day of collection.

Requests for information on Pre Instructed Vehicles must be returned in full to Tesco Underwriting within two working days of the collection date.

Payment Procedure

Payment is due within 14 days of the invoice date, with payment by BAC's. Each invoice details the requirements for payment. It is critical that the requirements are exactly followed.

Road Fund Licence

In the event that a road fund licence is with the vehicle please send this to the customer (Tesco Underwriting Policyholder) within 5 days of collection. It should not be sent to the insurer under any circumstances. If you do not have the insured address, please call Tesco Underwriting. Under no circumstances should you attempt to claim for unexpired road fund licence.

VIN Plates

Do not send VIN plates to Tesco Underwriting. VIN plates should be kept for six months and then securely destroyed.

Personal Property

Should personal property remain in the vehicle at collection you must take a record of the contents at the time and location of collection, and leave a copy with the holding garage. A further copy should be sent to the insurer.

Should you be asked to return items to the insured you may charge the insurer £7.00. Please note that items of a value of £100 plus should be covered by your insurance.

Removal of specialist items from the vehicle may be charged at cost after first agreeing costs with the insurer.

Personal items left in a vehicle at the point of collection must be recorded in the format set out below and the record must be signed by both parties.


 

Invoices to Salvage Dealers

Invoices for vehicles won on the system will be created within the eSalvage mailbox. These can be printed. The invoice will be raised either at the time of clearance or within five days of clearance.

Payment terms are stated on the invoice. Legal title will not pass until the seller has cleared funds.

Storage

Vehicles held in storage will be kept free of charge. Measures must be put in place to reduce the degradation of the salvage during this period including covering vehicles to reduce damage caused by water ingress.

Description is Incorrect.

If the description of the salvage is materially incorrect you should immediately contact the insurer. The first course is to agree an adjusted price. Should you be unable to agree a revised price you may reject the salvage by faxing or emailing the seller within two working days of collection. The insurer will then have a further 4 working days free storage on your site, thereafter you may charge a daily storage charge. No other costs can be charged to the insurer.

You must contact the seller within 2 working days of collection; otherwise the seller may request the agent to settle in full.

Late Clearance

In the event that a vehicle has been in storage for 120 days you may request an adjustment to the original agreed purchase price. You must fax or email the seller requesting this adjustment on the date of clearance. The price adjustment is based on the Glass’s price on the date of collection and the date of clearance, applying the % movement.

Inherited Charges

Where inherited charges are likely to exceed £350 you must gain authority from Tesco Underwriting. Make a record of the person’s name at Tesco Underwriting and record the time and date, these details MUST be on your invoice to Tesco Underwriting

Late Pick Up

The notification to collect a vehicle, whether issued under a bid or Low Value will detail the number of days you have to collect the vehicle. Should you pick up a vehicle after this date any costs incurred by way of fines, parking tickets, extra storage etc. will be at your cost.

Difficult Recovery

In the event that recovery of the salvage requires extra manpower, more than one recovery vehicle, crane facilities etc. you should immediately discuss and agree extra costs with the seller before incurring any such costs.

Insured requires his/her vehicle back.

Redelivery back to the Insured within two working days may be charged at £1.65p per mile outside of a free radius of 50 miles.

Prior to Collection

You must check that the vehicle is available for collection by phoning the collection address (normally the repairer) prior to dispatch of the recovery vehicle. Take a note of who you spoke to.

In the event that the vehicle is not released to your driver, or there is no one at a private address please phone the insurer immediately.


Fees

The fees below are correct as at 10th October 2011, exclusive of VAT.

  1. Redelivery fee of £1.65 per mile driven outside of a free radius of 50 miles, regardless of customer.
  2. Pre Instructed Vehicle; where recovery is within the normal two working days and subsequently the vehicle is not allocated to the collecting dealer, a fee of £40 may be charged.
  3. Fees for an Tesco Underwriting Recovery request; whether for an immediate recovery or within 24 hours will be verbally instructed and confirmed by fax or email (see Sellers Credit Terms and Requirements above), with the following fees applicable:
24 Hour Collection Flat Fee:£50
Urgent Recovery Flat Fee:£60
Winching:£11.25 per quarter hour
Winching is chargeable in 15 minute periods; this is not applicable to winching off private drives.
Drive Winch:£12
Only chargeable if the vehicle cannot be driven and is applicable to specialist paved or brick drives. An image photo will be required.
Extra Man:£30 per hour
Donor Wheels:£10 per wheel
In the event of a damaged wheel the spare should be used, thereafter as above.
Axle Skates:£30 per axle
Air Bags:£30 per bag
HIAB Lift:£80
Only to be used for recovering from roadside incidents were the vehicle cannot be driven or winched aboard.


The recovery of vehicles to the UK mainland is subject to the following maximum standard collection fees:

Jersey & Guernsey:£350
Isle of Man:£250
Shetland Islands:£240
Orkney£290
Lewis£180
Arran£125.00

In urgent/24 hour cases and where specialist charges apply, these may be charged in addition to the maximum fees above.

A maximum urgent/24 hour collection fee of £185 applies in the Northwest Highlands & Grampian Mountains.



Glass's Information Services Fees

A buyer’s premium will apply to all vehicles on the eSalvage system sold or contracted by Ageas Insurance Ltd, Tesco Underwriting Ltd, Total Accident Management, Russell Vehicle Management and Nationwide. The buyer’s premium on bid vehicles is 3.5% of the original bid price subject to a minimum of £30. Contract vehicles (low value) will attract a flat fee of £20.



FAQ's

Salvage Dealers

Web Site

1.Unable to see any vehicles in my Auction Room

No vehicles in this particular area

Not Authorised

2.Unable to see any vehicles open to bidding on a specific searches

Not Authorised for this vehicle type or category

No vehicles available at this time

Try pressing your F5 key at the top of your key board

3.Unable to bid on vehicles

Over your credit limit with the seller or system, please your credit limit page under review

Not Authorised for this vehicle type or category

Bidding Closed

4.Unable to logon to system

Password on Logon incorrect

Password Expired