Help Index
Click on section name for required topic:
eSalvage’s Front Office gives access to total loss vehicles from insurance and management companies via the web. It gives the salvage dealer the opportunity to bid on vehicles within their own area and across the country. Low value and category A vehicles are allocated to the nearest salvage dealer by post code.
The website gives access to a number of management functions, enabling the salvage dealer to receive and send messages, and review job status from “open to bidding” through to the completion of the certificates of destruction.
If the dealer has any issues with the system they should ring the Glass’s Helpdesk on 01932 823802. For non Helpdesk enquiries, please contact Joe March (eSalvage Engineer) on 01254 699512 or 07872 156880 or via email at joe.march@eurotaxglass.co.uk
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Pentium 4 |
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128Mb Ram |
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32 Speed |
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16Mb |
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Windows XP plus internet browser (Internet Explorer for example) |
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When opening eSalvage through the web browser that the dealer chooses (Microsoft Internet Explorer) the first page the dealer will be able to view is eSalvage Home Page (Fig.1).

Fig.1
The registered user will need to log into the secure area by clicking the tab marked Member Services and entering their personal ID & password. Upon logging in successfully the eSalvage Terms and Conditions page will display as shown below.

The user must accept these terms and conditions by clicking the Yes button to enable access to their secure area.
The next default view will be the user’s Market Place view. This page contains all update information required by the dealer i.e. number of vehicles available for bid, collection details as displayed in Fig2.
Displayed Messages:
1.Password Expiry time if less than 10 days
2.Vehicles overdue collection
3.System message for web information
4.Unread messages notification

Fig.2
All the coloured tabs shown at top of the screen can be accessed by a single click using the Mouse.
The contents of this view represent information as outlined below:-
Key for Vehicle “Extras” Icons
In the website views where vehicles are listed, the “Extras” details are represented by icons. These icons are defined below.

The Mailbox (Fig.3) allows the dealer to view all current mail from salvage sellers. The mailbox contains the legal documentation, such as invoices, winning bid notifications etcetera. NOTE: Other messages relating to specific vehicles should be accessed via the message bullet point option within the “Review” tab page. This function should be performed twice daily.
Once the documents have been read and printed they should be deleted to keep the Mailbox current and easy to read. This can be done by clicking the box beside Read and pressing the Delete Selected Mail Messages button, this screen enables the user to search by vehicle id or registration.

Fig.3

Fig.4
This screen (Fig.4) allows the dealer to view the vehicles in their area open for bidding. Each vehicle that is listed will have a basic description and ID number, by clicking on the ID the dealer will be able to view the complete details including vehicle images (Fig.4.1 & 4.2). The Auction Room also displays an Extras column, which displays images of a Key, Book, Snowflake & Air Bag (In text only); if there is an X through the icon it is not available with the vehicle. The bids can be placed within the first screen (Fig.4 above) within the Auction Room, within the vehicle details view (Fig.4.1 below) or within the vehicle details images view (Fig.4.2 also below). Before bids are closed off they may be cancelled or changed at any time. Users must bid on ALL vehicles within their Auction Room before a national search is carried out.

Fig.4.1

Fig.4.2
The Vehicle Details screen displays a primary image at the top; by clicking the underlined text “View Main Images” (Fig.4.1) the other images can be accessed (as shown in Fig.4.2). Clicking the thumbnail can blow up the images and using the magnifying glass above to increased or decreased the size.

Fig.5
This enables the Salvage dealer the option to select a number of vehicles, which are transferred to the
Bidding Basket so that they are available for viewing after the dealer has completed the searches. Then the dealer will be able to place bids on all or some of the vehicles as single or multi-bids. Vehicles that are no longer required must be selected using the checkbox at the far end of the screen and then press the Remove Selected Vehicles Button.
Search

Fig.6
This gives the dealer the facility to search for specific vehicles across the country with different criteria i.e. Manufacturer, Salvage Category as shown in Fig.6. This enables the dealer to search for a specific vehicle such as four different Jaguars, which can be put into the Bidding Basket, to be bid on at a later time. Use the page jump function to move through the pages quicker.

Fig.7
The Review page offers the user seven different management review functions shown in fig.7.
The Collection List gives dealers the vehicles that require collection shown in Fig.8, where the dealer will be able to enter a collection date. To find a specific vehicle please use the Registration or Vehicle ID search function.
NOTE: Collection dates must be entered within 1 day of vehicle collection.

Fig.8
Vehicles listed in this view are the pre-instructed vehicles that require the agent to update details and submit back to the seller. Before the agent can update the missing details, the collection date for the vehicle must be entered and confirmed in the “Collection List” view.
See “Pre-Instruction” section for full details.

Open bids displays all the vehicles that are still currently available for bids and can still be changed. To change a bid you must first cancel your original bid and enter a new bid, which can only be done up until the time of bid closure.

Fig.9
This is where the dealer can view all pending and closed bids by salvage seller.

Fig.10
The Cleared/Uncleared screen shows the vehicles waiting for clearance and vehicles that have been cleared. Legal title does not pass until the seller has been paid and payment has cleared.

Fig.11
Credit Limits gives the status of dealer’s account with the salvage sellers. (Fig.12). These should be checked once every couple of days. If there is a figure within the Late Exposure column it will prevent the dealer bidding on that seller’s vehicles. The payment will need to be made to the Insurer or speak to the Insurer about clearing the payment before a bid can be placed.

Fig.12
Once the seller has issued the A & B category vehicle, a V860 will appear in your Mailbox which can be printed off, signed and returned to the DVLA shown in Fig.13.

Fig.13
After the vehicle has been collected (except pre-instructed vehicles) and a date has been entered into the system the V860 confirmation date will be generated under Certificate of Destruction. The date box must be filled once the V860 has been sent to DVLA.
The message selection will enable the dealer to contact the seller if there is a problem or question with a purchased or contract vehicle. The seller can also send messages to the agent relating to a specific vehicle. The Messages view should be checked daily.
To send a message the agent will select an option from the message drop down, at the bottom of the vehicles details. To view the entire text of a message option, click the View button next to the message selection field.
To view a seller’s message, click the underlined “View” text next to the seller’s message in the Messages section, at the bottom of the vehicles details.


A pre-instruction is issued by a seller where a majority of the required details on the vehicle are not available, and the vehicle requires collection by an agent. On receipt of a pre-instruction the agent will be asked to collect the vehicle, update the collection date, then update the vehicle’s details as requested in the seller’s instruction mail message within 24 hours.
In the image below







Pre-Instruction Image Requirements
Images should be taken on a digital camera that is of a specification of 5 megapixels or higher. In the event of an emergency recovery images at the scene of an incident may be taken on a mobile ‘phone camera.
A normal pre-instruction will require the following images:-




ABI Code Of Practice For The Disposal Of Motor Vehicle Salvage (March 2007)
Introduction
This Code of Practice has been produced by and is supported by the Association of British Insurers (ABI), Lloyd’s Market AssociationCategorisation Of Vehicle Salvage
Four categories of vehicle salvage have been defined. Details are given of the steps to be taken in advising DVLA and MIAFTR on eachDisputes
1. In the event of a dispute between the insurer 2 and the salvage agent regarding categorisation, the matter should be referred to a senior engineer nominated by the insurer.
2. Where two MIAFTR entries have been made by different insurers in respect of the same vehicle/incident, the entry made by the insurer that settles the claim should take precedence. However, where duplicated entries indicate different salvage categories, the insurer awarding a more severe salvage category is entitled to seek substantiating evidence (from other interested parties as appropriate) before removing their MIAFTR entry.
DVLA Notification And MIAFTR
A MIAFTR entry must be completed in respect of all total loss vehicles, indicating salvage categories (A, B, C or D as appropriate) asDefinitions
Throughout this Code all references to ’Salvage Disposer’ shall be deemed to include members of any of the supporting organisationshttp://www.abi.org.uk/Display/File/Child/387/Motor_Salvage.pdf
Legal title does not pass to you until the client is in receipt of cleared funds for vehicles purchased. Vehicles allocated under Low Value and Category A will be available for disposal on clearance.
Vehicles purchased are invoiced to you at the time of clearance. You may advertise these vehicles at this point, but disposal cannot take place until cleared funds have been received by the insurer.
V5C You may only apply for the registration document after funds cleared in the case of vehicles purchased, and at clearance for low value for Category C and D.
V860 The certificate of destruction is to be completed for all Category A and B vehicles within ten days of clearance. The original should be sent to the DVLC and one copy retained by you.
If you dismantle a Category C vehicle the above procedure will apply.
Invoices to insurers for costs or services incurred by you must detail the following.
Vehicle Registration Number
Vin Number
Claim Number
eSalvage ID Number
Make and Model
Description of costs or services, together with dates and a copy of any supporting invoices paid on behalf of the insurer.
The invoicing address of the insurer is detailed on the Collection Notice
Salvage Sellers Credit Terms and Requirements
AA Accident Management
Contact Details
The AA
AA Accident Management
Lambert House
Stockport Road
Cheadle
SK8 2DY
Darren Anderton
Rob Wood
Chris Morley
Telephone 0161 488 7116
Payments
All
salvage will require payment before collection. Until further notice a cheque
should be raised payable to 'The AA' and sent marked 'private and confidential'
to Darren Anderton.
All LCV and HGV will attract VAT unless stated otherwise.
Inherited Charges
Almost
all of the AA's vehicles are free from inherited charges. In the rare event
that a vehicle has charges attached when being collected please pay these
charges.
Upon payment please raise an invoice for the charges paid and attach a copy of
the original invoice. Your invoice should contain the following information:
Upon receipt of a correct invoice The AA will reimburse costs within 20 days.
Road Fund License and Fuel Cards
Every effort is made to retrieve the above from the approved AA garage prior to collection. In the event that either one or both of the above remain with the vehicle please telephone The AA and post the item (s) back for the attention of Darren Anderton. In no event should a refund of RFL be requested by a salvage dealer.
Covered Movement
The AA
will advise when a vehicle must be covered whilst being collected and stored on
your premises. These cases are the exception and are only applied in
exceptional circumstances.
You are reminded that cleared stock must have all corporate logos removed before
being moved from your premises.
Decommissioning
The AA decommissions all vehicles held at an approved garage prior to sale on eSalvage. In the rare event of a vehicle being sold prior to decommissioning the AA reserves the right to decommission on your site after collection.
RAC Accident Management
Almost all collections for the RAC are from approved repairers and agents should not settle any inherited charges with an approved RAC repairer. If required to settle an inherited charge, the RAC will instruct the agent specifically to do this.
Bacs/Chaps payment must be received in payment for vehicles. The RAC will require immediate payment on vehicles with a bid value greater than £1500. All other vehicles may be paid within one week of collection.
You will receive a fax/message stating that you have made the highest bid along with the bank account details to which payment must be addressed. If payment is not received within 3 working days of the above notification your bid will be rejected and the salvage sold to the next highest bidding agent.
The RAC
currently have three main accounts for payments to be made before collection.
The 'Notes' on the original vehicle bid screen will indicate which account
requires the payment, if you require clarification please call the salvage unit
on 0161 866 1830.
Upon payment please call the RAC to confirm payment.
The three accounts are:
1. C E Electric Lloyds TSB , 102 Grey Street, Newcastle Upon Tyne
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Account Name: |
Main Account |
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01855714 |
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30 93 71 |
2. Lloyds TSB Royal Bank of Scotland , 79/83 Colmore Row, Birmingham
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Account Number: |
10091875 |
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Sort Number: |
16 13 18 |
3. N G Bailey Leasing HSBC, City Branch , 33 Park Row, Leeds
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Account Number: |
62746247 |
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Sort Number: |
40 27 15 |
The winning bidder MUST remove paintwork/transfers that relate to the original user within 3 days of collection. Vehicles MUST NOT be sold on with these still attached
Elite sells on behalf of Insurance and Corporate Companies, but cheques should be made payable to Elite Incident Management Ltd within 14 days. All charges for storage and recovery should be invoiced to Elite.
Higher value vehicles will require payment before collection. Contact details for Elite are; Andy Gibbens Tel 01273 797929 or 01273 797955, Email – Andy.Gibbens@eliteim.co.uk.
Total Accident Management
Total Accident Management are part of the Helphire Group. Most vehicles sold are corporate client vehicles under four years old.
You will be asked to pay for the vehicle prior to getting an instruction to collect. Most collections are from there approved repairer network were the repairer has been instructed to invoice directly for inherited charges. In the rare event of being asked to pay inherited charges please re invoice these immediately to Total for the attention of the Total Loss department.
Total will reimburse inherited charges after 45 days. In the event that inherited charges are excessive you can phone Lee Pearce and ask for a cheque to be raised in advance of the 45 days.
Contact : Lee Pearce 0117 3161 648 Leepearce@Totalaccman.co.uk
If you require assistance in the absence of Lee please contact Chris Gibson on 07980 975268. Gibson, Chris [CGibson@Totalaccman.co.uk]
Payment will be by pro forma as below:
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Invoice in respect of Vehicle purchased on E-Salvage Vehicle Reg No |
£0 |
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| VAT | n/a |
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Credit Terms: 48 HOURS
Payment by CHAPS
Account Details
HSBC
45, Milson Street, Bath, BA1 1DU
Account Number = 318 - 36 - 390 Sort code = 400919 or Debit Card contact on the below number.
Upon clearance of funds Permission to move vehicle will be given along with vehicle location
Contact us on 0845 078 4999 with any queries.
Total Accident Management
Redcliff Quay
Redcliff St
Bristol
BS1 6HU
Fortis Insurance cheques should be payable to Fortis Insurance Ltd and send for the attention of Peter Millis, Fortis Insurance, Fortis House, Tollgate, Eastleigh, Southampton, SO53 3YA within 20 Days of Clearance. Contact details are;-
Carly Smirk: 0845 1685394, Email carly.smirk@fortis.com
Paula Barrow: 0845 1685342, Email paula.barrows@fortis.com
Jamie Nash: 0845 168 5308, Email jamie.nash@fortis.com
Denise Farrell: 0845 168 5690, Email denise.farrell@fortis.com
Shahnaz Uddin: 0845 168 5309, Email shahnaz.uddin@fortis.com
Claire Woodward: 0845 168 5385, Email claire.woodward@fortis.com
Michael Piper: 0845 168 5395, Email michael.piper@fortis.com
Jamie Brown: 023 8068 4570, Email jamie.brown@fortis.com
Fortis Road Fund Licence
In the event that a road fund licence is with the vehicle please send this to the insured within 2 days of collection, if you do not have the insured address please call Fortis.
Vin Plates
Do not send vin plates to Fortis, you should keep these for six months and then destroy them.
Fortis RecoveryInstruction
In the event you are requested to carry out a recovery ( prior to any notification on the eSalvage system) Fortis will phone you and confirm the instruction as below by email or fax.
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Fortis eSalvage Recovery Instruction |
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FortisTelephone Number |
0845 122 3058 |
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Use normal contact Numbers |
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Insured Name |
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Immediate |
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Invoices for vehicles won on the system will be created within the eSalvage mailbox. These can be printed. The invoice will be raised either at the time of clearance or within five days of clearance.
Payment terms are stated on the invoice. Legal title will not pass until the seller has cleared funds.
A period of sixty days free storage applies from the date you pick the vehicle up until the date clearance is issued. Storage charges of £2.50 per day (exclusive of VAT) apply thereafter until clearance. Invoices should be raised on clearance and sent to the insurer. You may not charge storage if you failed to inform the seller that the vehicle remained uncleared after 50 days from date of collection.
If the description of the salvage is materially incorrect you should immediately contact the insurer. The first course is to agree an adjusted price. Should you be unable to agree a revised price you may reject the salvage by faxing or emailing the seller within five working days of collection. The insurer will then have a further 4 working days free storage on your site, thereafter you may charge a daily storage charge. No other costs can be charged to the insurer.
You must contact the seller within 2 working days of collection, otherwise the seller may request the agent to settle in full.
All clients will have either removed the road fund licence from vehicles prior to collection, or may apply direct to