Help Index
Click on section name for required topic:
Introduction
eSalvage’s
Front Office gives access to total loss vehicles from insurance and management
companies via the web. It gives the salvage dealer the opportunity to bid on
vehicles within their own area and across the country. Low value and category A
vehicles are allocated to the nearest salvage dealer by post code.
The
website gives access to a number of management functions, enabling the salvage
dealer to receive and send messages, and review job status from “open to
bidding” through to the completion of the certificates of destruction.
Fault Reporting
If the
dealer has any issues with the system they should ring the Glass’s Helpdesk on
01932 823802. For non Helpdesk enquiries, please contact Joe March (eSalvage
Engineer) on 07872 156880, fax 01204 529971 or via email at
joe.march@eurotaxglass.co.uk
System Requirements
|
Hardware
|
Recommended Specification
|
|
Processor
|
Pentium 4
|
|
Memory
|
128Mb Ram
|
|
Hard Drive
|
10Gb
|
|
CD ROM
|
32 Speed
|
|
Graphics Card
|
16Mb
|
|
Modem
|
Broadband
|
|
Software
|
Windows XP plus internet browser (Internet
Explorer for example)
|
|
Printer
|
Colour
|
|
Internet Access
|
(Broadband plus an internet service provider)
|
Connecting to the Web
When
opening eSalvage through the web browser that the dealer chooses (Microsoft Internet
Explorer) the first page the dealer will be able to view is eSalvage Home Page
(Fig.1).
Fig.1
The
registered user will need to log into the secure area by clicking the tab
marked Member Services and entering their personal ID &
password. Upon logging in successfully the eSalvage Terms and Conditions page
will display as shown below.
The
user must accept these terms and conditions by clicking the Yes button to enable
access to their secure area.
The
next default view will be the user’s Market
Place view. This page contains all update information required by the
dealer i.e. number of vehicles available for bid, collection details as
displayed in Fig2.
Displayed
Messages:
1.Password
Expiry time if less than 10 days
2.Vehicles
overdue collection
3.System
message for web information
4.Unread
messages notification
Market Place
Fig.2
All the
coloured tabs shown at top of the screen can be accessed by a single click using
the Mouse.
The
contents of this view represent information as outlined below:-
-
Number of vehicles in Auction Room
–
The UK is divided into 20 auction rooms. Your auction room is the area of
you registered office. You are contractually obliged to bid on vehicles in
your own auction room, before bidding on vehicles outside of your area.
-
Number of open bids
–
This displays the number of current active bids in the whole of the UK,
where the seller has not closed the auction.
-
Number of vehicles to collect
– This
displays the number of instructions from the seller, to collect a vehicle.
Category A and low value vehicles (contract sales) are allocated by post
code, and bid vehicles won by the logged in user are also part of the
total. In addition, any vehicle the agent is pre-instructed by the seller
to collect is part of the count.
-
Number of vehicles to update details
– The
count of vehicles the agent has been pre-instructed to collect and supply
missing details back to the pre-instructing seller.
-
Number of vehicles collected not
cleared – These vehicles are awaiting confirmation
from the seller. Any vehicles that are over 50 days from collection that
remain un-cleared are required to be alerted via the eSalvage messaging
system to the seller.
-
Current Page Size –
This
sets the number vehicles displayed per page. The recommended value for
this setting is 10.
-
Current Bidding Limit –
This
value represents the bidding limit that the logged in dealer has set, and
is NOT the credit limit set by the seller. The recommended value for this
setting is “Unlimited”. If a limit is set this can be quickly reached
where the seller has not updated their records to show paid invoices,
resulting in a negative value being displayed, and all the dealer’s bids
being automatically rejected by the system.
-
System Messages –
Any
system message is produced by Glass’s Information Services for the
attention of all eSalvage website users. This is NOT an indication of
messages from sellers to agents.
-
Parameter Updates –
Fields
for updating Page Size and Bidding Limit (See above).
Key for Vehicle “Extras”
Icons
In the website views where vehicles are listed, the “Extras” details are
represented by icons. These icons are defined below.
Mailbox
The
Mailbox (Fig.3) allows the dealer to view all current mail from salvage sellers.
The mailbox contains the legal documentation, such as invoices, winning bid
notifications etcetera. NOTE: Other messages relating to specific vehicles
should be accessed via the message bullet point option within the “Review” tab
page. This function should be performed twice daily.
Once the documents have been read and printed they should be deleted to keep the
Mailbox current and easy to read. This can be done by clicking the box beside Read
and pressing the Delete Selected Mail Messages
button, this screen enables the user to search by vehicle id or registration.
Fig.3
Auction Room
Fig.4
This
screen (Fig.4) allows the dealer to view the vehicles in their area open for
bidding. Each vehicle that is listed will have a basic description and ID
number, by clicking on the ID the dealer will be able to view the complete
details including vehicle images (Fig.4.1 & 4.2). The Auction Room also
displays an Extras column, which displays images of a Key, Book, Snowflake
& Air Bag (In text only); if there is an X
through the icon it is not available with the vehicle. The bids can be placed
within the first screen (Fig.4 above) within the Auction Room, within the
vehicle details view (Fig.4.1 below) or within the vehicle details images view
(Fig.4.2 also below). Before bids are closed off they may be cancelled or
changed at any time. Users must bid on ALL vehicles within their Auction Room
before a national search is carried out.
Fig.4.1
Fig.4.2
The Vehicle
Details screen displays a primary image at the top; by clicking the
underlined text “View Main Images” (Fig.4.1) the other images can be accessed (as
shown in Fig.4.2). Clicking the thumbnail can blow up the images and using the
magnifying glass above to increased or decreased the size.
Bidding Basket
Fig.5
This
enables the Salvage dealer the option to select a number of vehicles, which are
transferred to the
Bidding
Basket so that they are available for viewing after the dealer has completed
the searches. Then the dealer will be able to place bids on all or some of the
vehicles as single or multi-bids. Vehicles that are no longer required must be
selected using the checkbox at the far end of the screen and then press the
Remove Selected Vehicles Button.
Search
Fig.6
This gives
the dealer the facility to search for specific vehicles across the country with
different criteria i.e. Manufacturer, Salvage Category as shown in Fig.6. This
enables the dealer to search for a specific vehicle such as four different
Jaguars, which can be put into the Bidding Basket, to be bid on at a later
time. Use the page jump function to move through the pages quicker.
Review
Fig.7
The
Review page offers the user seven different management review functions shown
in fig.7.
Collection List
The Collection
List gives dealers the vehicles that require collection shown in Fig.8, where
the dealer will be able to enter a collection date. To find a specific vehicle
please use the Registration or Vehicle ID search function.
NOTE:
Collection dates must be entered within 1 day of vehicle collection.
Fig.8
Missing Details
Vehicles listed in this view are the
pre-instructed vehicles that require the agent to update details and submit
back to the seller. Before the agent can update the missing details, the collection
date for the vehicle must be entered and confirmed in the “Collection List”
view.
See “Pre-Instruction” section for full
details.
Open Bids
Open bids displays all the vehicles that are still currently available for bids and
can still be changed. To change a bid you must first cancel your original bid
and enter a new bid, which can only be done up until the time of bid closure.
Fig.9
Closed Bids
This is
where the dealer can view all pending and closed bids by salvage seller.
Fig.10
Cleared/Uncleared
The
Cleared/Uncleared screen shows the vehicles waiting for clearance and vehicles
that have been cleared. Legal title does not pass until the seller has been
paid and payment has cleared.
Fig.11
Credit Limits
Credit
Limits gives the status of dealer’s account with the salvage sellers. (Fig.12).
These should be checked once every couple of days. If there is a figure within
the Late Exposure column it will prevent the dealer bidding on that seller’s
vehicles. The payment will need to be made to the Insurer or speak to the
Insurer about clearing the payment before a bid can be placed.
Fig.12
Certificate of Destruction
Once
the seller has issued the A & B category vehicle, a V860 will appear in
your Mailbox which can be printed off, signed and returned to the DVLA
shown in Fig.13.
Fig.13
After
the vehicle has been collected (except pre-instructed vehicles) and a date has
been entered into the system the V860 confirmation date will be generated under
Certificate of Destruction. The date box must be filled once the V860
has been sent to DVLA.
Messages
The
message selection will enable the dealer to contact the seller if there is a
problem or question with a purchased or contract vehicle. The seller can also
send messages to the agent relating to a specific vehicle. The Messages view
should be checked daily.
To send
a message the agent will select an option from the message drop down, at the
bottom of the vehicles details. To view the entire text of a message option,
click the View button next to the message selection field.
To view
a seller’s message, click the underlined “View” text next to the seller’s
message in the Messages section, at the bottom of the vehicles details.
Pre-Instruction
Process
A
pre-instruction is issued by a seller where a majority of the required details
on the vehicle are not available, and the vehicle requires collection by an
agent. On receipt of a pre-instruction the agent will be asked to collect the
vehicle, update the collection date, then update the vehicle’s details as requested
in the seller’s instruction mail message within 24 hours.
In the image below
Pre-Instruction Image Requirements
Images should be taken on a
digital camera that is of a specification of 5 megapixels or higher. In the
event of an emergency recovery images at the scene of an incident may be taken
on a mobile ‘phone camera.
A normal pre-instruction
will require the following images:-
-
Images taken straight on showing front, rear and both sides of the vehicle (4 in total) with the least damage
-
Sufficient detail to identify the model of vehicle and any other identifying marks
-
Sufficient other views to show clearly all damage to the vehicle
-
Images of any Pre Accident Damage
The following will also be required where applicable:
-
Flood cases: Extra images required of water level, inside of vehicle, engine.
-
Stolen and Recovered (theft) cases: Extra images required of ALL locks, windows and glass.
-
Fire cases: Extra images required of the likely source of fire and chassis numbere
Explanatory note for any image should be included where the damage is not clearly visible or
where additional information can be provided.
ABI
Code Of Practice For The Disposal Of Motor Vehicle Salvage
(March 2007)
Introduction
This Code of Practice has been produced by and is supported by the
Association of British Insurers (ABI), Lloyd’s Market Association
(LMA), British Vehicle Salvage Federation (BVSF), British Vehicle Rental
and Leasing Association (BVRLA), Motor Vehicles Dismantlers
Association (MVDA), the Association of Chief Police Officers (ACPO) /
Association of Chief Police Officers Scotland (ACPOS), Trading
Standards Institute, the Home Office (HO), the Department for Transport
(DfT), the Driver and Vehicle Licensing Agency (DVLA),
Driver and Vehicle Licensing Northern Ireland (DVLNI)
1
and the Vehicle Operator and Services Agency (VOSA).
This Code gives advice on the steps to be taken in the treatment of
vehicle salvage and recovered stolen vehicles. The categorisation
and notification of salvage as set out in this Code will make it
difficult for criminals to ring vehicles (illegally changing the
identification of a stolen vehicle) or return dangerously repaired
vehicles to the road. The purpose of the Code is to detect and deter
insurance fraud and the above-mentioned criminal activities and to make
vehicle histories much more transparent.
The Code seeks to encourage best practice. However, adoption by
supporters and their members of any terms, standards, guidance,
recommendations or similar statement contained in this document is
voluntary and entirely at the discretion of each individual
member.
Categorisation Of Vehicle Salvage
Four categories of vehicle salvage have been defined. Details are given
of the steps to be taken in advising DVLA and MIAFTR on each
category, together with the consequential effects on action taken by the
police, VOSA, vehicle data agencies and other interested
organisations.
The inspecting insurance staff or independent engineer must decide to
which of the four categories a particular item of salvage
belongs, using current ETS (Engineer Technical Sub-committee)
Guidelines. Other than to correct inputting errors, data should not
be removed from MIAFTR. Recategorisation may only be effected in exceptional
circumstances (see Changes in salvage categories
below).
Disputes
1.
In the event of a dispute between the insurer
2
and the salvage agent regarding categorisation, the matter should be
referred to a senior engineer nominated by the insurer.
2.
Where two MIAFTR entries have been made by
different insurers in respect of the same vehicle/incident, the entry made by
the insurer that settles the claim should take precedence. However, where
duplicated entries indicate different salvage categories, the insurer awarding
a more severe salvage category is entitled to seek substantiating evidence
(from other interested parties as appropriate) before removing their MIAFTR
entry.
DVLA Notification And MIAFTR
A MIAFTR entry must be completed in respect of all total loss vehicles,
indicating salvage categories (A, B, C or D as appropriate) as
soon as reasonably practicable. Completing a MIAFTR entry meets the
regulatory requirements for insurers to notify DVLA under
the Road Vehicles (Registration and Licensing) Regulations 2002.
It is essential that notifications to MIAFTR are made properly and that
amended/updated information is fed through as soon as is
reasonably practicable.
Definitions
Throughout this Code all references to ’Salvage Disposer’ shall be
deemed to include members of any of the supporting organisations
that dispose of salvage, including insurers and their agents,
self-insurers and their agents and associated companies.
VIC – a Vehicle Identity Check. Since April 2003, all cars and certain
light vans categorised as A, B or C require a VIC before a V5C
registration certificate is re-issued by DVLA.
The check is carried out by the Vehicle Operator and Services Agency (VOSA).
For full
details of the ABI Code of Practice please refer to the document on the ABI
website using the following internet address:-
http://www.abi.org.uk/Display/File/Child/387/Motor_Salvage.pdf
Legal Title
Legal
title does not pass to you until the client is in receipt of cleared funds for
vehicles purchased. Vehicles allocated under Low Value and Category A will be
available for disposal on clearance.
Vehicles
purchased are invoiced to you at the time of clearance. You may advertise these
vehicles at this point, but disposal cannot take place until cleared funds have
been received by the insurer.
DVLC Documentation
V5C You
may only apply for the registration document after funds cleared in the case of
vehicles purchased, and at clearance for low value for Category C and D.
V860
The certificate of destruction is to be completed for all Category A and B
vehicles within ten days of clearance. The original should be sent to the DVLC
and one copy retained by you.
If you
dismantle a Category C vehicle the above procedure will apply.
Invoices to Sellers
Invoices
to insurers for costs or services incurred by you must detail the following.
Vehicle
Registration Number
Vin
Number
Claim
Number
Make
and Model
Description
of costs or services, together with dates and a copy of any supporting invoices
paid on behalf of the insurer.
The
invoicing address of the insurer is detailed on the Collection Notice
Salvage Sellers Credit Terms and Requirements
RAC Accident Management
Almost all collections for the RAC are from approved repairers and agents should not
settle any inherited charges with an approved RAC repairer. If required to
settle an inherited charge, the RAC will instruct the agent specifically to do
this.
Bacs/Chaps payment must be received for payment for vehicles.
The RAC will require immediate payment for vehicles with a bid value of greater than £1500.
All other vehicles are due for payment within 5 days of collection.
You will receive a fax/message stating that you have made the
highest bid along with the bank account details to which payment
must be addressed. If payment is not received
within 2 working days of the payment due date your bid will be rejected and the salvage
sold to the next highest bidding agent.
The RAC
currently have three main accounts for payments to be made before collection.
The 'Notes' on the original vehicle bid screen will indicate which account
requires the payment, if you require clarification please call the salvage unit
on 0161 866 1830.
Upon payment please call the RAC to confirm payment.
The three accounts are:
1.
C E Electric Lloyds TSB
, 102 Grey Street,
Newcastle Upon Tyne
|
Account
Name:
|
Main
Account
|
|
Account
Number:
|
01855714
|
|
Sort
Number:
|
30 93
71
|
2.
Lloyds TSB Royal Bank of Scotland
, 79/83
Colmore Row, Birmingham
|
Account
Number:
|
10091875
|
|
Sort
Number:
|
16 13
18
|
3.
N G Bailey Leasing HSBC, City Branch
, 33
Park Row, Leeds
|
Account
Number:
|
62746247
|
|
Sort
Number:
|
40 27
15
|
The
winning bidder MUST remove paintwork/transfers that relate to the original user
within 3 days of collection. Vehicles MUST NOT be sold on with these still
attached
Elite
Elite
sells on behalf of Insurance and Corporate Companies, but cheques should be made
payable to Elite Incident Management Ltd within 14 days. All charges for
storage and recovery should be invoiced to Elite.
Higher value vehicles will require payment before collection. Contact details for
Elite are; Mark Jenner Tel 01273 797953 or 01273 797955, Email –
Mark.Jenner@eliteim.co.uk.
Total Accident Management
Total Accident Management are part of the Helphire Group.
Most vehicles sold are corporate client vehicles under four years old.
You will be asked to pay for the vehicle prior to getting an instruction to collect. Most collections are from there approved repairer network were the repairer has been instructed to invoice directly for inherited charges. In the rare event of being asked to pay inherited charges please re invoice these immediately to Total for the attention of the Total Loss department.
Total will reimburse inherited charges after 45 days. In the event that inherited charges are excessive you can phone Lee Pearce and ask for a cheque to be raised in advance of the 45 days.
Contact : Lee Pearce 0117 3161 648 Leepearce@Totalaccman.co.uk
If you require assistance in the absence of Lee please contact Chris Gibson on 07980 975268. Gibson, Chris [CGibson@Totalaccman.co.uk]
Payment will be by pro forma as below:
PROFORMA INVOICE
| |
| |
Invoice No PROFORMA
Invoice Date
Due Date
|
Invoice in respect of Vehicle purchased on E-Salvage
Vehicle
Reg No
|
£0
|
|
Net Total
|
£0
|
|
VAT
|
n/a
|
|
Total
|
£0
|
Credit Terms: 48 HOURS
Payment by CHAPS
Account Details
HSBC
45, Milson Street, Bath, BA1 1DU
Account Number = 318 - 36 - 390 Sort code = 400919 or Debit Card contact on the below number.
Upon clearance of funds Permission to move vehicle will be given along with vehicle location
Contact us on 0845 078 4999 with any queries.
Total Accident Management
Redcliff Quay
Redcliff St
Bristol
BS1 6HU
Fortis Insurance Ltd
Fortis Insurance Ltd
contact address is Fortis Insurance, Fortis House, Tollgate, Eastleigh, Southampton, SO53 3YA
Contact details are:
Telephone 0845 125 6893
Engineersadmin.uk@fortisinsurance.co.uk
Invoice Procedure
All invoices payable by Fortis should only be sent for the attention of Peter Millis to the above address.
Service Levels
All instructions to collect should be completed within two working days of being instructed.
If the salvage is not available for collection the salvage dealer should inform Fortis via the eSalvage system.
The two day collection service level is also applicable to Pre Instructed Vehicles, unless instructed to collect
within 24 hours, in which case you may charge for collection.
Upon collection you must update the eSalvage system within one working day of collection.
Requests for information on Pre Instructed Vehicles must be returned in full to Fortis
within two working days of the collection date.
Payment Procedure
Payment is due within 14 days of the invoice date, with payment by BAC's. Each invoice details the requirements
for payment. It is critical that the requirements are exactly followed.
Road Fund Licence
In the event that a road fund licence is with the vehicle please send this to the customer (Fortis Policyholder)
within 5 days of collection. It should not be sent to the insurer under any circumstances. If you do not have the
insured address please call Fortis. Under no circumstances should you attempt to claim for unexpired road fund licence.
VIN Plates
Do not send vin plates to Fortis. Vin plates should be kept for six months and then securely destroyed.
Personal Property
Should personal property remain in the vehicle at collection you must take a record of the contents at the time
and location of collection, and leave a copy with the holding garage. A further copy should be sent to the insurer.
Should you be asked to return items to the insured you may charge the insurer £7.00. Please note that items
of a value of £100 plus should be covered by your insurance.
Removal of specialist items from the vehicle may be charged at cost after first agreeing costs with the insurer.
Personal items left in a vehicle at the point of collection must be recorded in the format set out below
and the record must be signed by both parties.
Fortis Urgent/Immediate Recovery Instruction
Whilst in hours instructions will be given by phone and followed up by a pre-instruction, in the event you are requested to undertake an out of hours recovery (prior to any notification on the eSalvage system), Fortis will phone you and confirm the instruction by email or fax in the format set out below:
Invoices to
Salvage Dealers
Invoices for vehicles won on the system will be created within the eSalvage mailbox.
These can be printed. The invoice will be raised either at the time of
clearance or within five days of clearance.
Payment
terms are stated on the invoice. Legal title will not pass until the seller has
cleared funds.
Storage
A period of sixty days free storage applies from the date you pick the vehicle up
until the date clearance is issued. Storage charges of £2.50 per day (exclusive
of VAT) apply thereafter until clearance. Invoices should be raised on
clearance and sent to the insurer. You may not charge storage if you failed to
inform the seller that the vehicle remained uncleared after 50 days from date
of collection.
Description is Incorrect.
If the description of the salvage is materially incorrect you should immediately
contact the insurer. The first course is to agree an adjusted price. Should you
be unable to agree a revised price you may reject the salvage by faxing or
emailing the seller within two working days of collection. The insurer will
then have a further 4 working days free storage on your site, thereafter you
may charge a daily storage charge. No other costs can be charged to the
insurer.
You must contact the seller within 2 working days of collection, otherwise the
seller may request the agent to settle in full.
Late Clearance
In the event that a vehicle has been in storage for 60 days over the free storage
period you may request an adjustment to the original agreed purchase price. You
must fax or email the seller requesting this adjustment on the date of
clearance. The price adjustment is based on the Glass’s price on the date of
collection and the date of clearance, applying the % movement.
Inherited Charges
Where inherited charges are likely to exceed £350 you must gain authority from
Fortis. Make a record of the persons name at Fortis and record the time and
date, these details MUST be on your invoice to Fortis
Late Pick Up
The notification to collect a vehicle, whether issued under a bid or Low Value will detail the
number of days you have to collect the vehicle. Should you pick up a vehicle
after this date any costs incurred by way of fines, parking tickets, extra
storage etc. will be at your cost.
Difficult Recovery
In the event that recovery of the salvage requires extra manpower, more than one
recovery vehicle, crane facilities etc. you should immediately discuss and
agree extra costs with the seller before incurring any such costs.
Insured requires his/her vehicle back.
Redelivery back to the Insured within two working days may be charged at £1.65p per mile
outside of a free radius of 50 miles.
Prior to Collection
You must check that the vehicle is available for collection by phoning the
collection address (normally the repairer) prior to dispatch of the recovery
vehicle. Take a note of who you spoke to.
In the event that the vehicle is not released to your driver, or there is no one at a
private address please phone the insurer immediately.
Fees
The fees below are correct as at November 2008, exclusive of VAT.
-
Redelivery fee of £1.65 per mile driven outside of a free radius of 50
miles, regardless of customer.
-
Storage is free of charge up to sixty days from date of collection, thereafter at
£2.50 per day (subject to seller being informed at day fifty).
-
Pre Instructed Vehicle were recovery is within
the normal two working days and subsequently the vehicle is not allocated
to the collecting dealer, a fee of £40 plus £1.65 per mile driven outside
of a 50 mile radius driven at the time of original collection.
-
Fees for a Fortis Recovery
request whether for an immediate recovery or within 24 hours will be
verbally instructed and confirmed by fax or email (see Sellers Credit
Terms and Requirements above), with the following fees applicable:
Flat Fee - £48 based on a 25-mile radius from the contractor's postcode.
Extra Miles - £1.65
Based on extra miles driven above the 25
mile radius.
Winching - £45
Per hour chargeable in 15 minute periods,
not applicable to winching off private drives.
Drive Winch - £12
Only chargeable if the vehicle cannot be
driven and is applicable to specialist paved or brick drives. An image photo
will be required.
Extra Man - £30 per hour
Authorisation at the time of being
instructed must be agreed.
Donor Wheels - £10 per wheel
In the event of a damaged wheel the spare
should be used, thereafter as above.
Axle Skates - £30 per axle
Air Bags - £30 per bag
HIAB Lift - £80
Only to be used for recovering from roadside
incidents were the vehicle cannot be driven or winched aboard. Authority must
be agreed prior to lifting.
Glass's Information Services Fees
A buyers premium will apply to all vehicles
on the eSalvage system sold or contracted by Fortis, the RAC, Total Accident Management and Nationwide.
The buyers premium on bid vehicles is 3.5% of the original bid price subject to a
minimum of £30. Contract vehicles (low value) will attract a flat fee of £20.
FAQ's
Salvage Dealers
Web
Site
1.Unable
to see any vehicles in my Auction Room
No vehicles in this particular area
Not Authorised
2.Unable
to see any vehicles open to bidding on a specific searches
Not Authorised for this vehicle type or category
No vehicles available at this time
Try pressing your F5 key at the top of your key board
3.Unable
to bid on vehicles
Over your credit limit with the seller or system, please your credit
limit page under review
Not Authorised for this vehicle type or category
Bidding Closed
4.Unable
to logon to system
Password on Logon incorrect
Password Expired
